Privacy policy
Home Gourmet Privacy Policy
Last Updated: 1 June 2023
Home Gourmet Pte Ltd (referred to as "we", "us", "our" or “Home Gourmet”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and disclose personal information obtained through our website and other business operations.
Please take the time to review this policy to understand how your personal information is handled. By using our website or engaging in business with us, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy.
1. Collection of Personal Information:
We may collect personal information from you when you visit our website, contact us, engage in business activities with us or from a third party duly authorized by you to disclose personal data to us. The types of personal information we collect may include but are not limited to:
1.1 Personal Information:
- Name, contact details (email address, phone number, address)
- Account information and other profile information shared during account signup (if you create an account with us).
- Payment information (credit card details, bank account information, etc.).
- Order and transaction data
- Preferences and interests relevant to our products and services
- Correspondence, feedback, and other information individuals provide when contacting us or engaging in communication with us.
1.2 Log Data: We automatically collect certain information when you access our website, such as your IP address, browser type, operating system, referring website, pages visited, device information and the dates and times of your visit. This information is used for analytical purposes and to improve our services.
1.3 Cookies and Tracking Technologies: We may use cookies and similar tracking technologies on our website to enhance your browsing experience and collect information about how you interact with our site. You can adjust your browser settings to refuse cookies, but please note that some features of our website may not function properly as a result.
2. Use of Information
2.1 We use the collected information for the following purposes:
2.1.1 Providing and Improving Our Services:
- Verifying your identity
- Processing / fulfilling orders and delivering products to you
- Processing payment or credit transactions
- Managing your account and communicating with you
- Personalizing your experience and improving our website, products, services and business operations
- Responding to your inquiries, requests, feedback and providing customer support or updates
- Any other purposes for which you have provided the information
2.1.2 Marketing and Advertising:
- Sending promotional emails, newsletters, and other marketing materials (you can opt out at any time)
- Customizing our advertisements based on your interests
- To conduct market research, user profile and statistical analysis
2.1.3 Compliance:
- We may use your information to comply with applicable laws, regulations, legal processes, and governmental requests
- Enforce our rights and policies
- Fulfill our contractual obligations to customers and partners
2.2 We may collect, use, and disclose personal data for purposes not mentioned above. However, we will inform you of such additional purposes and obtain your consent, unless the Personal Data Protection Act of Singapore ("PDPA") or any other applicable law allows us to process your personal data without your consent.
2.3 Fresh Gourmet does not engage in the sale, rental, loan, trade, or lease of any personal data provided through our Websites. We only utilize cookies that are necessary for supporting specific features of the Websites to enhance your experience and serve you better.
2.4 The purposes listed in the above clauses may continue to apply even in situations where your relationship with us (for example, pursuant to a contract) has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under any contract with you).
3. Data Sharing and Disclosure
We may share your information with third parties in the following circumstances:
3.1 Service Providers & Business Partners: Service providers and business partners who assist us in operating our business and providing our products and services or promotions (e.g., logistics partners, payment processors). These providers will only have access to personal information necessary to perform their services.
3.2 Legal Requirements: We may disclose your information if required by law or in response to valid legal requests by public authorities.
3.3 Business Transfers: In the event of a merger, acquisition, or any other business transaction, where personal information may be transferred as part of the transaction
4. Consent:
4.1 By providing your personal data, you give your consent for us to process the information as outlined above. If you provide personal data of another individual, you confirm that you have obtained their consent to share their personal data with us for the purposes listed above.
4.2 You have the right to withdraw your consent and request us to cease collecting, using, and/or disclosing your personal data for any or all of the purposes mentioned above. To make such a request, please email us using the contact details provided below. We will endeavor to process your request within a reasonable timeframe.
4.3 Please be aware that withdrawing your consent may have certain consequences, such as the potential inability to provide our goods and/or services to you or respond to your inquiries.
4.4 It is important to note that withdrawing consent does not affect our right to continue collecting, using, and disclosing your personal data where permitted or required under the PDPA or any other applicable laws.
5. Data Security & Management
5.1 We take appropriate measures to protect the security and confidentiality of your personal information. We employ physical, technical, and administrative safeguards to prevent unauthorized access, collection, use, and disclosure of your personal data.
5.2 Please be aware that Fresh Gourmet cannot be held liable for the actions of third parties beyond our control, such as internet service providers (ISPs), web-hosting companies, search engines, portals, telecommunication companies, and others.
5.3 We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.
6. Individual Rights and Choices
6.1 You have certain rights regarding your personal information, including the right to access, correct, update, or delete your information. If you would like to exercise any of these rights or have any questions or concerns about our Privacy Policy, please contact us using the information provided below.
6.2 Our services are not intended for individuals under the Singapore legal age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.
7. Third-Party Websites
7.1 Our website may contain links to or embedded content from third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of those third-party sites before providing any personal information.
8. Changes to the Privacy Policy
8.1 We may update this Privacy Policy from time to time. Any changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically to stay informed about our practices.
9. Contact Us
9.1 If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at
- Address: 206 Pandan Loop, Block B Level 2, Singapore 128397
- Tel: +65 9248 4857
- Email: admin@homegourmetb2c.com